Refund policy

Refund Policy

Last updated: 28 October 2026

1. Changing your mind: 14 days
You can cancel your order for any reason within 14 days of the day you receive it. To cancel, email support@lumiville.store with your order number before the 14 days end. You then have a further 14 days to send the item back to us unused, in its original packaging and with all accessories included. Return postage is your responsibility, and we recommend a tracked service. Once your return arrives, we refund the full amount you paid, including the original delivery charge, within 14 days.

2. Faulty or damaged items: 60 days
If your item arrives faulty, damaged or not as described, or stops working within 60 days of delivery, email support@lumiville.store with your order number and a photo or short video of the problem. Once we have confirmed the fault, we refund you in full. You do not need to send the item back.

3. After 60 days
If a fault appears after 60 days, please still contact us. Your statutory rights under the consumer law of your country continue to apply.

4. How refunds are paid
Refunds are made to your original payment method, usually within a few business days of approval. Your bank may take a few more days to show the refund on your statement.

5. Your statutory rights
This policy is in addition to, and does not affect, your statutory rights.

6. Contact
For any question about a return or refund, email support@lumiville.store. We usually reply within one business day.