Refund policy

Return & Refund Policy – Lumiville

At Lumiville, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review the policy below.

Refund Window

Customers may request a refund within 30 days of receiving their order.

How to Request a Refund

To initiate a refund, please contact our support team at support@lumiville.store with your order number and reason for the request. Our team will review your case and respond promptly.

Resolution Process

Due to our international fulfillment model, physical returns are not required for most orders. Instead, each case will be evaluated individually, and the appropriate resolution will be provided. This may include a refund or replacement depending on the situation.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and provide clear photo evidence of the issue.

Refund Processing

If approved, refunds will be processed to the original payment method within 5–10 business days, depending on your financial institution.

Contact

For any questions regarding returns or refunds, please contact:

support@lumiville.store